General Terms & Conditions
Applicability of the Terms & Conditions
Any use of our website and/or services, as a website visitor, a guest or a partner, constitutes an agreement to all terms and conditions and warrants that users understand, agree to and accept all terms and conditions contained here.
Terms and Definitions
In the present Terms & Conditions, these terms are used and defined as follows:
Partners:
Partners are the suppliers of MARRAKECH GREEN WHEELS offerings.
Visitors/Guests:
Visitors'/Guests are the customers of MGW, using the webiste to make a reservation or communicate with the team.
Grouping
MARRAKECH GREEN WHEELS tours are based on a minimum of 3 participants. We reserve the right to combine groups in order to meet our minimum tour numbers.
Small Group Supplement
If it's not possible to form a tour group with the minimum 3 participants, then we can look at running a “Small Group Supplement” with the existing number of clients. Please contact us to discuss what you want and your requirements.
Private Tours
There are two forms of private Tours:
1. A tailored tour which we don’t offer on our website or in our printed materials. If you're interested in designing your own tour (going where you want to go or going for however long your want to go), please contact us. Customized tours shall be priced on a case-by-case basis.
2. If a client or group doesn’t want to join in with other clients on a tour that we do offer on our website or in our printed materials.
NB: Private tours may be restricted during the high season. The high season in Morocco runs from October-January and also includes April.
Reservations (for Guests)
All reservations made via MGW (on website or app) are automatically transferred to the MGW team.
On request bookings are subject to the MGW confirmation based on their availability. Guests are committing to their payment, and Marrakech Green Wheels guarantees that the reservation will be either confirmed or denied within 48 hours.
A reservation is only valid when confirmed by Marrakech Green Wheels via e-mail.
Guests making a reservation with MGW should read our cancellation policy.
Booking procedure
You can book a tour with MARRAKECH GREEN WHEELS through email or phone number
To book your trip with MARRAKECH GREEN WHEELS, you can either :
1. Complete our booking from
or
2.call us or whatsapp us on 00 212 693 369 048
Please note, we can only confirm your booking once we receive your deposit payment. We cannot hold bookings without a deposit payment.
Prior to starting your tour with MARRAKECH GREEN WHEELS, you must provide us with a hard copy of your “insurance policy”.
Deposits and Payments
To secure your booking, we require a deposit payment of 30%. Once your deposit payment has been received, we will send you your booking confirmation.
You can pay your deposit through payapl, bank transfer, or by credit card.
The balance of your booking should be paid 30 days prior to the start of your tour with us. Or, you can pay when you arrive in Morocco by cash. We accept Moroccan dirhams, Euros, British pounds and Amercian dollars. Please note, we cannot accept old, stained or torn money.
Any extra costs incurred from bank transfers or credit card parments are the responsibility of the client to pay.
If you do not complete the full payment for your bike tour with us by the required date we will consider the booking cancelled and you will forfeit any deposit that you have paid.
Cancellation policy
Cancellation by the Client
If you do need to cancel your booking with us, please let us know by email at
Or by phone on 00 212 693 369 048
Cancellations are accepted from the date the written cancellation is received. If you cancel your booking with us:
31-16 days before the booking was scheduled, we’ll issue a 75% refund.
15-7 days before the booking was scheduled, we’ll issue a 50% refund.
7-2 days before the booking was scheduled, we’ll issue a 25% refund.
48 Hours before the booking was scheduled, we won’t be able to issue a refund.
Additionally, no refund will be made if you abandon your trip arrangements part way through, or in cases of no show.
We will not issue a refund for any payments made to MARRAKECH GREEN WHEELS if you are refused entry into Morocco.
Cancellation by MARRAKECH GREEN WHEELS
It should be noted that MARRAKECH GREEN WHEELS has no intention of cancelling any of our booked tours. We really want to bring you out and give you a memorable experience.
However, Morocco is subject to adverse weather conditions (especially in the mountains and desert). For the safety and best interests of our clients and guests, we may need to change or cancel the scope of a trip.
If any Force Majeure events arise close to a scheduled tour, we may have to change the route, schedules, itinerary, amenities and mode of transport without prior notice.
During or prior to departure the climate conditions ( heavy rain, wild winds, snow storms, floods, muddy terrain due to rains, etc.) may force MARRAKECH GREEN WHEELS to change or cancel the trip. This decision is the sole decision of your group guide. If your guide changes or cancels a trip, this is what will happen:
1. Your guide will suggest an alternative tour or route to meet your group’s expectations
2. Cancel, either in whole or partially, the tour’s itinerary
3. Postpone the trip to another day and wait for better weather conditions. Postponing a trip is subject to availability on both your part as the client and on ours.
No refunds will be issued if the tour is cancelled due to Force Majeure and the client decides not to participate in an alternative tour.
MARRAKECH GREEEN WHEELS will provide clients with suitable documentation to enable them to claim a refund from their insurance companies
Unused Sevrice
No refunds will be considered for any unused service after commencement of the tour, trek or expeditions regardless of the reason whatsoever.
Insurance
MARRAKECH GREEN WHEELS is committed to the safety and well- being of all our clients and employees.
We have a few rules and conditions that you need to know prior to participating in one of our tours. It is compulsory that you have your own personal travel insurance to participate in a MARRAKECH GREEN WHEELS tour.
Your personal travel insurance must cover adventure activities and include emergency evacuation as a “precondition” of booking your tour. You will need to carry your insurance documentation with you at all times while you’re on a MARAKECH GREEN WHEELS tour. MGW tours DO NOT include medical assistance or life insurance.
The Mountain Bike Tours we offer often take place in remote locations that are far from big cities. Clients can be at a great distance from medical facilities or other kinds of assistance while participating in one of our tours.
At all times, clients must fully understand and accept the potential risks and dangers connected with this kind of active travel. We want to have fun, but please be aware of the dangers, risks and your own level of experience.
MARRAKECH GREEN WHEELS does NOT accept any liability with respect to accidents, damages, illness, negligence and physical or mental harm.
Authority on Tour
At all times, the decision of MARRAKECH GREEN WHEELS’s guide or representative will be final on all matters likely to endanger the safety and well-being of the tour group.
MARRAKECH GREEN WHEELS’s guides and representatives are knowledgeable in the terrain, the equipment, the weather and they’ve been in these areas for many years. Please, trust them and know they are only doing what they think is best for your safety and enjoyment.
The client must at all times strictly comply with the laws and customs of Morocco. Should the client fail to comply with the above, or should the client interfere with the well-being of the group then the guide or MARRAKECH GREEN WHEELS’ representative may order the client to leave the tour without recourse to any refund.
Acceptance of Risk & Responsibility
MARRAKECH GREEN WHEELS' itineraries have been designed to provide participants an opportunity to experience nature at its best. As with all things, there is risk and the potential of exposure to hazards.
You, our client, must acknowledge that our tours are adventurous. Such activities may involve a significant amount of personal risk. In order to participate in one of our tours, we require your signature on an Acknowledgement, agreement and assumption of risk form. The form outlines the following:
“I understand and accept that outdoor activities such as city cycling, hiking, trekking, mountain biking, climbing, and all outdoor activities expose me to numerous known and unanticipated risks which could result in personal injury, illness, death; emotional injury, or damage to myself, to property, or to third parties.
Some of the risks or factors creating risks include, but are not limited to the following: Wind, precipitations, high or low temperature exposure, steep terrain, rocky terrain, slippery terrain, exposed terrain, obstacles, insects, rock slides and avalanches, falling branches or trees, snow slopes, equipment malfunction or failure, river fording, and other such as theft or loss of, or damage to property.
I agree to accept and assume all risk of personal injury, illness, death or damage to myself and my property arising from my participation in this activity. My participation is voluntary; I choose to participate in spite of these named and other unnamed risks. I hereby affirm that I am psychologically and physically healthy. I agree to follow the trip leader’s/ guide’s instructuins and that he/she has decision- making authority on route choosing and over whether to stay in the place, continue with or cancel the trip. I understand my responsibility in decision-making".
Issues & complaints
We'll assist you in case of issues or complaints where possible. In case of a complaint about, or issue with the website, app or services, please contact Marrakech Green Wheels to resolve the problem.
In case of a complaint about an event you agree to contact Marrakech Green Wheels within 1 day after the complaint has arisen and you agree to cooperate with and assist MGW in good faith. You also agree to provide MGW with such information and take such actions as may be reasonably requested by MGW.
As a guest you understand that in case of a no show or no completion of/interruptions during the event caused by you, you as a guest are responsible for any damages up to the amount paid.
In case of any damage claims or other complaints related to the event exceeding the amount paid, MGW will mediate in finding a reasonable solution between travelers and partners.
Any claim or complaint against MGW in respect of the service must be promptly submitted, but in any event within 14 days after the reserved event has taken place. Any claim or complaint that is submitted after the 14 days period, may be rejected and the claimant shall forfeit his/her right to any (damage or cost) compensation.
To the extent permitted by law, these T&C’s and the provision of our services shall be governed by and construed in accordance with Moroccan law and any and all dispute arising out of these T&C’s and our services shall exclusively be submitted to the competent Court in Marrakech, Morocco.
Code of Conduct for MGW Guests
MGW connects guests to locals around Morocco, offers genuine experiences and builds bridges between cultures.
To ensure the connections created are mutually beneficial and respectful, any receipt of the MGW serivces must be in line with our Code of Conduct by which users agree:
1. To respect the professionalism of their local guides
2. To not behave in an offensive, aggressive, threatening, harassing, racist or xenophobic nature, or with sexual connotations, inciting violence, discrimination or hatred towards their local host and surrounding people
3. To respect local customs, rules and regulations
Proprietary Material
MGW content may not be used or copied without explicit authorization from Marrakech Green Wheels. All text, graphics, editorial content, data, formatting, graphs, designs, HTML, look and feel, photographs, music, sounds, images, software, videos, designs, typefaces and other content (collectively "Proprietary Material") on this website is owned by MGW, or is used with the owner’s permission. This Proprietary Material is protected in all forms, media and technologies. Users may not copy, download, use, redesign, reconfigure, or retransmit anything from this website without MGW prior written permission.
Diversity, Equity and Inclusion
By facilitating access to different cultures and everything the world has to offer, we hope to inspire people to learn, create equity in pay for local partners and increase awareness and empathy to spark positive change. This intention underpins everything we do.
We believe that celebrating the diversity of our guests' cultures and we as locals, all of our guests, and our team will make the world a better place.